Exploitation of people’s data has created novel consumer threats around privacy, 10 manipulation of consumer behavior, 11 and discrimination. 9 Pervasive, ubiquitous digital surveillance has eroded Americans’ civil liberties. Online service companies have produced substantial wealth, but these gains have failed to reach the American workforce more broadly. Simultaneously, the growth of online services has created new inequalities, acute consumer protection issues, and troubling concentrations of power. They have become an essential part of American lives and livelihoods. 8 Online services have created tremendous benefits and new opportunities for expression. adults worked from home all or most of the time. 6 During the COVID-19 pandemic, nearly 93 percent of households with school-age children used some form of online “distance learning,” 7 and 71 percent of U.S. adults use social media, with large proportions using social media every day, 5 and many get their news through digital channels. gross domestic product (GDP), 3 on par with manufacturing, and nearly 15 percent of U.S. 1 Today, 85 percent of American adults are online every day, with nearly a third online “almost constantly.” 2 This evolution has driven significant economic and social growth: Internet businesses now create 10 percent of U.S. adults said they had never heard of the internet. Online services have evolved from novel communication tools to ubiquitous infrastructure for the United States’ economy, democracy, and society.
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